Contact information
1. Official Contact Information
The only official contact methods of Mailbox Chavez Company LLC are:
📧 mailboxchavezcompany@gmail.com
📱 321-440-0806 (text messages only and exclusively for damage claims or delivery issues)
Permitted use of the phone number:
The phone number 321-440-0806 may be used exclusively to:
- Report damaged products
- Report delivery issues
- Send claim evidence (photos, videos, shipping labels, etc.)
❌ This number must not be used for general inquiries, product questions, information requests, or order-related questions.
All general inquiries must be submitted exclusively via email.
2. Response Times
Messages are handled in the order they are received.
- 1–3 business days for general inquiries (email)
- 24–48 hours for damage claims or delivery issues (email or text message)
Weekends and public holidays may extend response times.
3. Accuracy of Customer Information
The customer must provide:
- A valid email address
- An active phone number (if applicable)
- A complete and accurate shipping address
Mailbox Chavez Company LLC is not responsible for delays or lack of communication when customer information is incorrect or incomplete.
4. Submission of Evidence and Claim Communication
To resolve claims related to damage or delivery issues, the customer must submit:
- Clear photos of the damaged product
- Photos of the interior and exterior packaging
- Photo of the shipping label
- Video (if applicable)
- Order number
Approved channels for claims:
📧 mailboxchavezcompany@gmail.com
📱 321-440-0806 (text messages only)
5. Security and Privacy
Customer contact information is used exclusively to:
- Complete orders
- Manage shipments
- Process claims
- Provide purchase-related support
- Comply with legal requirements when applicable
We do not share or sell customer information to third parties, except when strictly necessary (for example, shipping carriers).